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Live Online Training
Online and phone therapy training new
– essential guidance for safe and effective remote working
Join our expert tutors to discover how you can make online therapy work for your practice
Course Factfile
Online and phone therapy training Live Online Training
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Next date: Wed 25th October 2023
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Accredited CPD Certificate: 4 hours
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Length: 9am – 1.15pm (BST)
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Tutors: Jo Baker, Rosalind Townsend
- Price: £110 per person
Price includes course notes and access to a recording of the event
£110.00
Book your place
Select a date
NEW: Specialist training in delivering effective therapy online or over the phone – join Ros Townsend live online on Wednesday 25th October for this jam-packed, informative session. All you need is a computer or tablet and a strong internet signal, the rest is easy – simply book your place as normal, and we will email you your confirmation. You will receive your Zoom link the day before the event. NB. Spaces are limited and tend to go quickly.
EXTRA BONUS – the training is recorded, in case of technical difficulties, so you will also get a recording for 2 weeks afterwards to maximise your learning.
Delivering online therapy, or counselling clients on the phone, requires a particular set of skills and brings with it specific considerations. This live online course will help you gain confidence in working safely and ethically, examining the advantages, potential drawbacks and adjustments you need to make to work remotely successfully. There will be plenty of time for questions, and helpful discussions with your peers and experienced tutors.
Why take this course
Whether you are a new practitioner wanting to develop your online practice, or an experienced therapist who has decided to start offering services online or on the phone, this course will help you gain the skills and understanding you need to do so safely and effectively. Unlike other online courses, this practical live online CPD training gives you the opportunity to ask our experienced tutors questions about any aspects that concern you, as well as learning from their case histories about what has worked – and what hasn’t – for them.
Covering essential areas such as managing client expectations, setting up a therapeutic online environment, risk management, and the use and adaptation of various skills and techniques for online or telephone work, this course gives you the essential information you need to deliver therapeutic interventions remotely.
Both Jo Baker and Ros Townsend, the course tutors, have extensive experience of working with clients online, with Ros now running her entire therapy practice remotely. Jo works using a blended approach (combining face-to-face counselling and online psychotherapy), and both bring a wealth of practical tips, hands on experience and real-life examples to the training.
During the day, there will be ample opportunity to discuss and share ideas with both tutors and peers, and to enter into both structured and more free-ranging discussions about both the benefits and potential difficulties that one might encounter when working therapeutically through remote mediums.
What the training covers:
- The importance of aligning client and therapist expectations for online therapy, or therapy over the phone
- How to set-up successfully for work on the phone or online – including template agreements to use with your clients
- Managing your technology and ensuring good communication – key things to ascertain, plus troubleshooting tips
- What to do when the call won’t connect
- The importance of confidentiality and privacy – and the potential problems you need be aware of when working online
- Agreeing safe communication methods between sessions
- How to successfully manage dual therapy spaces
- The importance of setting and maintaining professional boundaries
- Discussion regarding what is / is not acceptable in a home therapy space
- How to manage transitions before and after the session – for clients and therapists
- The key differences between online and face to face therapy work
- How to adapt and work successfully with a range of key therapeutic skills – such as Guided Imagery and The Rewind technique
- Assessing suitability of client presentations – including guidance on cases that are not suitable for online therapy
- How to manage risk effectively in an online or telephone environment
- How to put in place effective contingency plans for when technology fails
- Developing flexibility: dealing with the unexpected – including what to do if a session is interrupted
- When to refer a client on
- The additional pressures and potential stressors of online and telephone working
- Working in a blended way – combining remote and face-to-face sessions
- Key differences for the client of receiving therapy online or over the telephone
- The particular considerations of working with a wider client group from different geographical locations
- The importance of self-care and self-awareness
- Insurance and GDPR considerations when delivering online therapy or counselling, or
working via the phone - The importance of appropriate supervision
Course Programme
The ‘Online and phone therapy training’ course starts at 9.00am and runs until 1.15pm. (BST).
Who is this course suitable for?
- This course is designed for both trainee and fully-qualified therapists, psychotherapists and counsellors
- It is recommended to all HG practitioners by the Human Givens Institute – trainee HG Therapists are expected to take this training if they are considering working online.
This course has been independently accredited by the internationally recognised CPD Standards Office for 4 hours of CPD training.
On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.
Register your interest
If you can’t make this date, complete the form below and we’ll email you when another date becomes available.
Meet your tutors
Jo Baker
For many years Jo worked as a therapist within the Psychological Wellbeing department at the University of Derby, where she dealt with an extensive and varied caseload…
Rosalind Townsend
Ros Townsend is an experienced psychotherapist and supervisor with busy practices in SW England, where she combines private therapy work with referrals from Occupational Health and the NHS.
Reviews for this course
4.6/5 (27 Reviews)
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Online and phone therapy training
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Input from today’s course was great. A lot of stuff that I wasn’t sure about regarding online therapy was addressed – great work with the presentation too! Overall, a very positive experience.
I have been practising therapy online for years now, and still found this course immensely helpful. Things I knew already were explored deeper and crystallised, such as drawing up agreements with the client; managing the different therapy spaces; contingency plans for the signal dropping etc. I had been unsure about how to manage the more complex work such as rewind online, and this was examined in great detail with plenty of encouraging information and advice. Thank you Jo and Arlene for a very well delivered and helpful course.
Packed with hints and tips for many important aspects of working safely online and over the phone.
Really helpful information covered clearly in a friendly format.
Very informative with ample time for discussion to gain further awareness and knowledge from Jo and other participants.
Really useful tips and practical guidance for delivering therapy online or other the phone. It was especially useful to see where the differences were and what the potential challenges would be.
The course covered in detail the need for having a form dealing with Confidentiality and Privacy. Made you aware of the possible pitfalls that can arise doing therapy online such as the link going down, disinhibition, inappropriate dress, disruptions, need to use a secure platform, and appropriate location and time of the meeting. Awareness was also raised as to what type of conditions may be unsuitable for on-line/phone work and the necessary practical experience of the face to face rewind technique before attempting to take this on.
The trainer was really knowledgeable and made space for contributions and questions. Have moved from feeling unsure about offering rewinds online to being excited to trial some with peers and then to clients. There was lots of helpful reminders about HG in general too. As always, the HG approach fills me with hope. Thank you.
Having been working online for a considerable time, this course provided all I hoped for. Jo’s teaching is rich, informative clear and precise. Her delivery kept me focussed and interested all the way through. Being able to add clarity to what can seem a dauntless task, was very encouraging. For me personally, I was able to reflect on my own virtual practice, and update some of ‘paperwork’ as well as tick boxes that are already in place. Excellent CPD and I would encourage every HG practitioner to make time for this valuable course, as like it or not, virtual literally opens up a whole new world. HG in its’ organic evolution is never static but always looking for optimum ways forward. Many thanks Jo, Arlene and Ros for an inspiring day.
A really essential briefing on the distilled experience of HG practitioners working on-line.
Practical information and tips. A good mix of participants with different experiences to learn from.
I thought it was very well structured with a lot of good quality information. It made me think about things I have missed and need to do more on. It gave time for discussion and reflection. The questions were well-answered.
Jo was a great trainer and the group had plenty of people that were prepared to contribute and get involved. I liked the way each breakout room was with a different set of people.
Thorough and not too long.
I thought it was an enjoyable, informative, insightful and encouraging workshop.
This was a comprehensive course with so much meat as far as looking into all the possible challenges, difficulties and unforeseens of doing therapy online and by phone. Jo certainly allowed me to see phone therapy in a different light without the assumed difficulties I had previously thought. I feel more confident to do phone therapy should I need to. Ros Townsend and Jo Baker both tackled questions and doubts in a very informative and reassuring way. This was extremely helpful. I have clients in person and online – many of the topics discussed allowed conversations about some of the unforeseen things and some that could present unnecessary stress. This was a very helpful, informative and at times amusing seminar. Many thanks.
Very good informative training about on-line and phone therapy and what to pay attention to.
I thoroughly enjoyed this course. I felt that it was constructed to exemplify good online practice and well delivered by Jo and Ros. I have been working on line since Covid like many therapists and trainers, without any training, and it was good to see that despite my lack of formal training I was doing everything correctly. I really liked the frequent use of discussion and found that was most beneficial for my own learning. The slides were clear, simple and really aided comprehension, and the guidance was laid out well and easy to follow. Through Ros sharing her experience and confident of delivering GI and Rewind on line, and by using the various scaffolding outlined, I know that I will no longer be scared of trying those interventions with on-line clients.
An informative insight into working on-line and by phone. The real world experience of Ros and Jo was very effective in illustrating learning points and promoting discussion. There was ample opportunity to listen to other people’s experience and share good practice in ‘rooms’. I would go so far as to suggest it is essential that anyone considering conducting HG therapy ‘on-line’ should attend this course. It is not a straightforward transition from face-to-face to on-line work. The privacy, legal, insurance and global health care requirements by different countries need to be carefully assessed and complied with.
This course was very useful for me as the majority of my work is virtual. There were lots of helpful ideas to make an online meeting better – things that I hadn’t even considered were things! There were plenty of opportunities to ask questions and talk to other participants and the length was perfect. Good course.
For someone who has never worked online, this was a very valuable introduction. However, it would also be applicable for someone needing to get a better understanding of online issues. A very thought provoking course.
I have found the course very helpful. We have looked at many aspects of doing on-line therapy sessions, considerations, pros and cons of using various HG therapy techniques.
Very good
A very useful course. Though I probably won’t be working online for a while, it gave new context to the Human Givens approach, one that I’m sure will be useful in the future.
A comprehensive and practical course considering the adjustments and areas to be aware of when delivering therapy online or over the telephone.
So clearly delivered. The course was very informative.
Both Ros and Jo spoke from experience. Very helpful course content that allowed me to look at my practice and consider where I could improve it. Thank you.